fREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
Why can’t I check out?
Ensure that all items in the check-down boxes have been selected. Also some of the items may have been sold out.
You can email us at info@inoutatelier.com. Alternatively you can visit our contact us page.
What are the modes of payment available?
Currently, we only accept ibanking, bank transfers. Payment detail will be send to you via email once the order is confirmed.
How long does it take for the item to be ready for collection?
This will depend on our stock on hand, if the product 'is available' - items may take minimally 3 days to be ready for collection 'is not available' - items may take more than 7 days to be ready for collection.
How do I collect my item(s)?
Self-collection can only be made in person at our studio located at 11 Syed Alwi Road, Teck Heng Long Industrial Building #03-05 Singapore 207629. Please arrange for your order to be collected with us before coming over.
TERRARIUM INFORMATION
What is the breakdown of the terrarium workshop?
2 hours workshop with the first 30 mins running through a series of power point slides to teach participants the know-how of terrarium building. Followed by 1.5 hours of guided hands-on activities.
All materials and tools will be provided
What is the lifespan of the terrarium and how do we take care of it?
They can last as long as you don’t kill it. :)
With that being said, here are some tips on terrarium care:
Always place your terrarium in a well-lit area and at cool to room temperature.
Do not place your terrariums under direct sunlight.
Spritz your terrarium once every 3 to 4 weeks with non-chlorinated water, ie, distill water
What are the types of glassware we will be using for the terrarium workshop?
The default terrarium we will be using is the Large Fae Terrarium (10cm diameter x 18cm overall height), participants may choose to build a bigger terrarium based on our existing inventory, but subjected to a top-up difference as stated on our website with an additional $15 workshop fee.
THINGS TO NOTE
We place a high emphasis on the quality of our product. But more importantly, we understand the frustration and heartache of killing your terrarium. And as such, we only use moss as our main botanical element when crafting our terrarium since they are a lot hardier than your typically plant-based terrarium.